SCOPE OF APPLICATION

These General Terms and Conditions for Room Bookings (GTC) apply to the accommodation company Hotel St. Pankraz, headquartered in St. Pankraz, Widumanger 3, for the provision of rooms for the accommodation of customers, as well as all other services and deliveries provided by the company Herbert Schwienbacher at the corresponding location and in this context. The German version shall apply.

CONCLUSION OF CONTRACT

An individual reservation is valid without a guarantee until 4 p.m. on the day of arrival. With a specially designated guarantee, the customer’s reservation remains valid for the whole night even if he arrives after 4.00 pm.

The following guarantees are valid for a room reservation:

– Credit card (Visa, Mastercard)

– Prepayment of at least 30% of the booking amount, e.g. by bank or postal transfer

– Written guarantee in the form of a reservation confirmation from a company registered in the commercial register, based in Italy

An offer for group reservations is explicitly marked as such and must be confirmed by the customer and returned to the submitting accommodation provider. An offer is valid for 7 days (acceptance period). In particular, this means that packages, price lists and the like issued by the establishment do not constitute a binding offer. The company Herbert Schwienbacher expressly reserves the right to put the rooms back on sale during and after the acceptance period for the offer for group reservations has expired. In the event of a renewed request, the new offer may contain deviations from the first offer.

SERVICES AND PRICES

The customer is not entitled to the provision of specific rooms, but Herbert Schwienbacher undertakes to keep rooms of the reserved category available. If, for unforeseen reasons, no room of equal value is available on arrival, accommodation will be provided in a room of equal value or the next higher category. 

The customer is obliged to pay the applicable or agreed prices of the Herbert Schwienbacher company for the provision of the room and the other services used by him. This also applies to services and expenses of the Herbert Schwienbacher company to third parties arranged by the customer.

The prices are in EURO, per room/night, including breakfast or half board. Drinks consumed at the bar or in the restaurant, any specific additional services and the local tax per person and night are not included in the price.

ROOM HANDOVER AND RETURN

Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer is not entitled to occupy the room earlier. In the event of late arrival, check-in can be carried out until 22:30. For later arrivals, please give us a call.   

On the agreed day of departure, the rooms must be vacated by 11.00 a.m. at the latest. After this time, the hotel may charge 50% of the full price of the overnight stay (list price on the day in question) for late vacating of the room until 6 p.m., and 100% from 6 p.m. onwards.

PAYMENT

Invoices issued by Herbert Schwienbacher without a due date are payable in full within 10 days of receipt of the invoice. Herbert Schwienbacher is entitled to declare accrued claims due at any time and to demand immediate payment.

Herbert Schwienbacher is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates will be announced with the offer.

If the customer is resident abroad, Herbert Schwienbacher reserves the right to debit the entire invoice amount from the guarantee credit card. Any exchange rate differences or bank charges shall be borne by the customer.

The customer can only offset an undisputed or legally binding claim against a claim of Herbert Schwienbacher.

CANCELLATION CONDITIONS

6.1 Cancellation conditions for individual reservations

Individual reservations are normally considered definitive once the offer has been confirmed by Herbert Schwienbacher. In the event of a last-minute withdrawal after the cancellation deadline, the amount for the booked period may be charged up to 100%. The following guidelines apply

Guests can cancel free of charge up to 30 days before arrival. In the event of cancellation in the 30 days prior to arrival, the guest pays 50% of the total price. In the event of a no-show, the guest will be charged the total price of the booking.

In addition, the European hotel contract conditions apply. We kindly ask for your understanding that cancelations will only be accepted in written form.

We therefore recommend that you take out cancellation insurance.

6.2 Cancellation conditions for groups

Cancellation conditions for group reservations depend on the size of the group and are regulated separately. The following rules apply in the absence of a separate cancellation policy:

– Cancellation up to 60 days before arrival free of charge

– Cancellation up to 30 days before arrival 50% of the expected total turnover

– Cancellation up to 14 days before arrival 100% of the expected total turnover

WITHDRAWAL 

If the customer is entitled to cancel free of charge in accordance with the above point 6 or a separate agreement, the company Herbert Schwienbacher is entitled to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right to cancel free of charge upon inquiry by the company Herbert Schwienbacher.

If an agreed advance payment is not made even after a reasonable grace period set by Herbert Schwienbacher has expired, Herbert Schwienbacher is also entitled to withdraw from the contract.

Furthermore, Herbert Schwienbacher is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if

– force majeure or other circumstances for which Herbert Schwienbacher is not responsible make it impossible to fulfill the contract

– rooms are booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose

– the company Herbert Schwienbacher has reasonable grounds to believe that the use of the operating service may jeopardize the smooth business operations, the safety or the reputation of the company Herbert Schwienbacher in public, without this being attributable to the sphere of control or organization of the company Herbert Schwienbacher

– there is a violation of point 5 above.

In the event of justified withdrawal by Herbert Schwienbacher, the customer shall have no claim to compensation.

TOUR OPERATOR BOOKINGS OR GROUP AGREEMENTS

For bookings of more than four units and contingent contracts, special payment and cancellation conditions may apply. These are set out in the corresponding offer. For bookings via a tour operator, the general terms and conditions of the tour operator apply.

VOUCHERS

A voucher purchased from Herbert Schwienbacher can only be redeemed for defined services provided by Herbert Schwienbacher. If there are any remaining credit balances when paying with the voucher, these credit balances remain and can be used for further bookings with the Herbert Schwienbacher company, provided they are available in the selected establishment. Vouchers are not redeemable for cash, cannot be returned, are not resaleable or transferable. The purchaser of the voucher is responsible for providing the correct data (in particular e-mail address) to which the voucher and invoice are to be sent.

ADDITIONAL BEDS / CHILDREN

On request, a sofa bed or an extra bed can be provided in designated categories.  Children are welcome from the age of 0. Children up to 2 years stay free of charge. Reduced prices apply for children of other age groups. For additional cribs we charge 10 € 

PETS

Dogs are allowed on request and subject to availability. The price is EURO 15,00- per room / night, excluding food. 

USE OF THE INTERNET

Within the scope of the existing technical and operational possibilities, guests of the Hotel St. Pankraz are provided with Internet access.

The internet connection may not be misused. In particular, the following cases constitute misuse: Downloading and distribution of copyrighted content via peer-to-peer sharing platforms, illegal streaming offers as well as the posting, retrieval or transmission of criminally relevant content in accordance with applicable civil and criminal legislation. The customer is obliged to observe the copyright, patent, name, trademark and personal rights of third parties for any use. If damage is caused by illegal use of the Internet connection provided by the customer or by third parties with the knowledge of the customer, the customer must indemnify Herbert Schwienbacher and its operations against all claims and claims for damages by third parties and the costs of legal defense in an appropriate amount upon first request. This indemnification claim includes in particular claims arising from the violation of copyright, patent, name, trademark and personal rights as well as violations of data protection laws.

Access data for the Internet connection may not be passed on to third parties by the customer. In the event of non-compliance, the customer shall be liable to Herbert Schwienbacher for all damages caused by the disclosure of the access data.

In the event of legal violations, Herbert Schwienbacher reserves the right to block the customer’s Internet access. Disruptions due to force majeure, maintenance measures, etc. cannot be ruled out.

QUIET TIME AND CELEBRATIONS

All noise must be avoided in the general area, the private premises and on the surrounding grounds. A complete night’s rest must be observed from 10.30 p.m. to 6.00 a.m., unless a collective exception is explicitly made by those responsible at the Hotel St. Pankraz.

Violation of the quiet hours and the holding of parties constitutes use of the premises in breach of contract and will be punished with a contractual penalty of EUR 500.00. We expressly reserve the right to charge any increased cleaning costs and any loss of revenue resulting from not being able to rent out the accommodation or compensation for damages due to claims from other customers.