GENERAL TERMS AND CONDITIONS

  1. FIELD OF APPLICABILITY
    These General Terms and Conditions for Room Bookings (GTC) apply to all accommodation services provided by HI.Management GmbH, headquartered in Algund, for the provision of rooms for the accommodation of customers, as well as all other services and supplies provided by HI.Management at the corresponding location and in this context.
    The general terms and conditions of the customer do not apply.
    The General Terms and Conditions are also provided in Italian and English. In the event of any discrepancies, the German version shall prevail.
  2. CONCLUSION OF CONTRACT
    An individual reservation is valid without a guarantee left until 16.00 on the day of arrival. With a specially designated guarantee, the customer’s reservation remains valid for the entire night, even if the customer arrives after 4:00 pm.
    Guarantees for a room reservation are:
    – Credit card (Visa, Mastercard)
    – Advance payment for at least 30% of the reservation volume, e.g. by bank or postal transfer
    – Written guarantee in the form of a reservation confirmation from a company registered in the Commercial Register, with headquarters in Italy.
    An offer for group reservations will be explicitly marked as such and must be confirmed by the customer and returned to the submitting accommodation company of HI.Management. An offer is valid for 7 days (acceptance period). This means in particular that flat rates, price lists and the like issued by the establishment do not constitute a binding offer. HI.Management expressly reserves the right to put the rooms back on sale during and after the acceptance period for the offer for group reservations has expired. In case of a new request, the new offer may contain deviations from the first offer.
  3. SERVICES AND PRICES
    The customer does not acquire the right to the provision of certain rooms, but the HI.Management company undertakes to keep rooms of the reserved category available. If, for unforeseen reasons, a room of the same value is not available upon arrival, accommodation will be provided in a room of the same value or the next higher category. In the event that no room is available at the establishment, HI.Management will arrange for at least equivalent accommodation at another establishment. In addition, HI.Management will arrange round-trip transportation with luggage and a 5-minute international telephone call to provide the new address.
    The customer is obliged to pay the applicable or agreed prices of the HI.Management establishment for the room rental and other services used by the customer. This also applies to services and expenses of HI.Management to third parties arranged by the customer.
    The prices are in EURO, per room / night, including selected catering service (breakfast or half board according to local offered availability), WLAN, specific selected additional services and VAT. The local tax per person / night is not included.
  4. ROOM HANDOVER AND RETURN
    Booked rooms are available to the customer from 15.00 on the agreed day of arrival. The customer has no right to earlier room occupancy.
    On the agreed day of departure, the rooms must be vacated and made available to HI.Management by 10:00 a.m. at the latest. After this time, the company can charge 50% of the full overnight price (list price on the day in question) due to the late vacating of the room for its use in excess of the contract until 6:00 pm, and 100% after 6:00 pm.
  5. PAYMENT
    Invoices of HI.Management without due date are payable within 10 days from receipt of the invoice without deduction. The HI.Management company is entitled to call in accrued debts at any time and to demand immediate payment.
    HI.Management is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates will be announced with the offer.
    If the customer is located abroad, the HI.Management company reserves the right to debit the entire invoice amount from the guarantee credit card. Any exchange rate differences or bank charges will be borne by the customer.
    The customer can only offset an undisputed or legally binding claim against a claim of the HI.Management company.
  6. CANCELLATION CONDITIONS
    6.1 Cancellation conditions for individual reservations
    Individual reservations are normally considered definite when the offer of HI.Management has been confirmed. In case of short-term cancellation after the cancellation deadline, the amount for booked period may be charged at 100%.
    Cancellation terms may vary depending on the operation and offer. However, for certain rates, special conditions apply, which make cancellation no longer possible. However, unless otherwise stated, the following conditions apply to individual reservations:
    Summer 2022
    Up to 14 days before arrival free of charge
    In case of cancellation 13 – 8 days before arrival 30% of the total amount
    In case of cancellation 7 days before arrival 50 % of the total amount
    In case of no-show 100 % of the total amount
    Winter 2022/2023
    Up to 43 days before arrival free of charge
    Cancellation 42 – 29 days before arrival 30 % of total amount
    Cancellation 28 – 15 days before arrival 50 % of the total amount
    Cancellation 14 – 8 days before arrival 50 % of the total amount
    Cancellation 7 days before arrival 90 % of the total amount
    In case of no-show 100 % of the total amount
    In addition, the European hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form.
    We therefore recommend that you take out cancellation insurance.
    6.2 Cancellation conditions for groups
    The cancellation conditions for group reservations depend on the size of the group and are regulated separately. If there are no separate cancellation conditions, the following rules apply:
    – Cancellation up to 60 days before arrival free of charge
    – Cancellation up to 30 days prior to arrival 50% of the expected total revenue
    – Cancellation up to 14 days before arrival 100% of the expected total turnover
  7. CANCELLATION HI.MANAGEMENT
    If the customer has the right to cancel the contract free of charge according to point6 above or a separate agreement, the HI.Management company is entitled to withdraw from the contract during this period if there are requests from other customers for the contractually booked rooms and the customer does not waive his right to cancel free of charge upon inquiry by the HI.Management company.
    If an agreed advance payment is not made even after a reasonable grace period set by HI.Management has expired, HI.Management is also entitled to withdraw from the contract.
    Furthermore, the HI.Management company is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example in the event of
    – force majeure or other circumstances for which HI.Management is not responsible make it impossible to fulfill the contract
    – rooms are booked under misleading or false information of essential facts, e.g. in the person of the customer or the purpose of the stay
    – HI.Management has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety or the public image of HI.Management, without this being attributable to the control or organization of HI.Management’s business.
    – there is a violation of the above point 5.
    In case of justified withdrawal of HI.Management’s operation, the customer has no claim for damages.
  8. TOUR OPERATOR BOOKINGS OR GROUP AGREEMENTS
    For bookings of more than four units and contingent agreements, separate payment and cancellation conditions may apply. These will be stated in the corresponding offer. In the case of bookings made through a tour operator, the tour operator’s general terms and conditions shall apply.
  9. VOUCHERS
    A voucher purchased from HI.Management can only be redeemed for defined HI.Management services. If there are remaining credits after payments with the voucher, these credits remain and can be used for further bookings at a company of HI.Management, if available in the selected company. Vouchers are not redeemable for cash, cannot be returned, are not resalable or transferable. The purchaser of the voucher is responsible for providing the correct data (especially e-mail address) to which the voucher and invoice should be sent.
  10. ADDITIONAL BEDS / CHILDREN
    On request, a sofa bed or an extra bed can be provided in designated categories. Corresponding claim can be made possible for an extra charge of EURO 35,00- per night. HI.Management establishments are designed for adults and young adults, accordingly, the minimum age of the young people to be accommodated is 14 years.
  11. PETS
    On request and subject to availability, dogs are generally allowed in a HI.Management establishment. The price is EURO 12,00- per room / night, excluding food. If a pet stays in a unit without permission, the HI.Management establishment will charge a flat rate of EUR 150,00 for a special cleaning fee.
  12. USE OF THE INTERNET
    Within the existing technical and operational possibilities, HI.Management will provide the customer with Internet access.
    The Internet connection may not be misused. In particular, misuse occurs in the following cases: Downloading and distributing copyrighted content via peer-to-peer sharing platforms, illegal streaming offers, as well as posting, retrieving or transmitting criminally relevant content in accordance with the civil and criminal law of the country in which HI.Management’s operations are located. In any use, the customer is obliged to respect the copyright, patent, name, trademark and personal rights of third parties. If damage is caused by an illegal use of the provided Internet connection by the customer or by third parties with the knowledge of the customer, the customer must indemnify HI.Management and its operation at first request from all claims and claims for damages by third parties as well as from the costs of legal defense in an appropriate amount. This claim for indemnification includes, in particular, claims arising from the infringement of copyright, patent, name, trademark and personal rights as well as violations of data protection law.
    Access data for the Internet connection may not be passed on to third parties by the customer. In case of violation, the customer is liable for all damages caused by the disclosure of access data to the HI.Management company.
    In case of legal violations, HI.Management reserves the right to block the customer’s Internet access. Disruptions, for example due to force majeure, maintenance measures or similar cannot be ruled out.
  13. REST AND CELEBRATION
    In the general area, the private premises as well as on the surrounding area any noise is to be avoided in principle. From 10:30 p.m. to 6:00 a.m. complete night rest is to be observed, unless a coordinated designated exception is made collectively by those responsible in HI.Management operations.
    Violation of the quiet hours and the holding of parties constitutes a use of the premises in breach of contract and will be punished with a contractual penalty of 500.00 euros. Possible increased cleaning costs and loss of sales resulting from not being able to rent out the accommodation or compensation for damages due to claims from other customers are expressly reserved.
  14. ADVERTISING MESSAGES
    Customers have the option to receive promotional communications from HI.Management. If the customer chooses to receive such communications from HI.Management, they will only come from HI.Management and its directly related companies, as the customer’s data will not be shared with third parties for marketing purposes. The receipt of such promotional communications may be deactivated at any time by the Customer sending a written request to info@hi-management.eu.
  15. RATINGS
    Customers may be asked to publicly share booking experiences through HI.Management’s channels, as well as rate experience of staying at a HI.Management operation.
    For customer satisfaction ratings, HI.Management aggregates feedback into an overall rating, forwards individual comments to HI.Management operations, and posts them on the website. For booking experience ratings, services of third parties may also be used, which operates according to its own T&Cs.
  16. CUSTOMER DATA
    HI.Management obligatorily collects the email address as well as the telephone number of the customer in order to ensure the communication with the guest. In order to verify the identity of the guest, HI.Management is entitled to request as a valid identification document for guests from the European Union an identity card or passport and for foreign guests the passport or their valid credit card details in preparation and digitally at check-in.
    HI.Management is entitled to cancel a booking if the identity of a guest cannot be clarified beyond doubt due to missing or incorrect documents.
    HI.Management uses software solutions that determine a so-called “Fraud-Prevention-Score” for each customer in order to avoid faulty bookings. These software solutions request data such as email address, home address, telephone number, credit card, etc. HI.Management reserves the right to cancel any booking should the software detect such a booking.
  17. WEBSITE TERMS OF USE AND PRIVACY POLICY
    These T&C for Transactions must be read in conjunction with the Terms of Use and Privacy Policy of the company or operation website.
    Privacy policy of the operation of HI.Management can be found at https://www.hotel-st-pankraz.com/de/information/datenschutz/.
  18. LIABILITY / DUTY OF CARE
    The infrastructure and equipment must be used by the customer with the utmost care. The customer or the company is responsible for any damage caused. HI.Management declines any liability for theft, etc. and in relation to services provided by third parties. In addition, the HI.Management company is only liable for intentional or grossly negligent contractual or non-contractual direct damage. Any other liability is excluded.
  19. FINAL TERMS
    In addition to the Terms, further provisions and booking conditions may apply, which take precedence over the Terms. Changes or additions to the accepted offer or these Terms shall be made in writing. Unilateral changes or additions by the customer are invalid.
    The place of performance and payment is the registered office of the respective company of HI.Management.
    Shall apply exclusive Italian law and place of jurisdiction ist Bolzano.
    Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.